Terms & Conditions

Last updated: [Owner to confirm: date of publication]

1. Introduction

These Terms & Conditions govern your use of the Khaas by Jannat website and any purchase you make from us. Khaas by Jannat is operated by [Owner to confirm: legal name of the business owner or registered business]. Please read these terms carefully before placing an order.

2. Acceptance of these terms

By using our website or placing an order, you agree to these terms and to our Privacy Policy, Shipping & Delivery and Returns & Refunds policies. If you do not agree, please do not use the website or place an order.

3. Products and availability

We try to describe and display our products as accurately as possible. Because many of our gifts are hand-assembled and presented with seasonal or decorative elements, small variations in colour, packaging, flowers, ribbons or arrangement may occur, and colours may look different on different screens. Where an item or component becomes unavailable, we will contact you before substituting it with an item of similar style and value, or offer you a refund for the unavailable item.

All products are subject to availability. We may limit quantities or discontinue products at any time.

4. Pricing and currency

Prices are shown in Pakistani Rupees (PKR). Shipping charges are calculated and shown at checkout before you place your order. If a product is listed at an incorrect price because of an obvious error, we may cancel the order and refund any amount paid, after informing you.

5. Order placement and confirmation

When you place an order, you will see an order confirmation on screen and receive an email confirming that we have received it. An order is accepted when we confirm it or begin preparing it. We may decline or cancel an order, for example if a product is unavailable, if delivery details cannot be verified, or if we suspect fraud; if we do, we will inform you and refund any payment received.

[Owner to confirm: whether orders are confirmed by phone or WhatsApp before dispatch, especially for cash-on-delivery orders.]

6. Payment methods

We accept the payment methods shown at checkout. Where payment is made in advance, your order will be processed once payment has been received or confirmed. Where cash on delivery is offered, payment is due in full to the courier at the time of delivery.

7. Personalized and customized gifts

Personalized gifts are prepared using the details you enter on the product page, exactly as entered, including spelling, capitalisation and punctuation. Please review your personalization carefully in your cart and at checkout before placing your order. [Owner to confirm: whether a preview or proof is shared before preparation.]

8. Your responsibility for names and messages

You are responsible for the names, messages and other content you submit for personalization, and for having the right to use them. We may refuse to produce content that we reasonably consider offensive, unlawful, or that infringes someone else’s rights; in that case we will contact you and, if it cannot be resolved, cancel the affected item and refund it.

9. Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible with your order number. Requests can usually be accommodated before an order has been prepared, personalized or dispatched. [Owner to confirm: the cut-off point for changes and cancellations, and whether personalized orders can be cancelled once preparation has started.]

10. Shipping and delivery

Delivery is subject to our Shipping & Delivery policy. Any delivery estimates are estimates only and are not guaranteed unless we expressly agree otherwise in writing.

11. Incorrect delivery information

Please make sure the delivery address and phone number are complete and correct. If a delivery fails or is delayed because of incomplete or incorrect details, or because the recipient cannot be reached, additional delivery charges may apply for re-delivery. [Owner to confirm: how failed or returned deliveries are handled and charged.]

12. Damaged, defective or incorrect products

If your order arrives damaged, defective or different from what you ordered, please contact us promptly with your order number and clear photos of the item and packaging. [Owner to confirm: the period within which such issues must be reported.] Once we have reviewed the issue, we will offer a suitable remedy, such as a replacement, repair or refund, in line with our Returns & Refunds policy and applicable law.

13. Returns, refunds and exchanges

Returns, refunds and exchanges are handled under our Returns & Refunds policy, which forms part of these terms.

14. Cosmetics and hygiene-related items

For health and hygiene reasons, beauty and cosmetic products that have been opened, used, or had their seal or protective packaging removed may not be eligible for return unless they are faulty or incorrect. Please check product descriptions and test any new cosmetic product on a small area of skin before full use. If you have allergies or sensitivities, please review the product information supplied with the item before use.

15. Chocolates and perishable or temperature-sensitive items

Chocolates, treats and fresh or natural elements can be affected by heat, handling and time. Please arrange for someone to receive the gift and store perishable items appropriately once delivered. Perishable items generally cannot be returned unless they arrive damaged, spoiled or incorrect. [Owner to confirm: any delivery restrictions for chocolates during hot weather.]

16. Intellectual property

The Khaas by Jannat name, logo, website design, text, graphics and images are owned by or licensed to us and are protected by intellectual property laws. You may not copy, reproduce or use them for commercial purposes without our written permission.

17. Acceptable use of the website

You agree not to misuse the website, including by attempting to gain unauthorised access, interfering with its operation, submitting false orders or information, or using it for any unlawful purpose.

18. Third-party services

Some services connected to your order, such as payment processing and courier delivery, are provided by third parties under their own terms. We are not responsible for the content or practices of third-party websites linked from our website.

19. Limitation of liability

To the extent permitted by applicable law, we are not liable for indirect or consequential losses, or for delays or failures caused by events beyond our reasonable control. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms excludes or limits any liability or customer right that cannot be excluded or limited under the laws of Pakistan.

20. Governing law and disputes

These terms are governed by the laws of Pakistan. If you have a concern, please contact us first so we can try to resolve it fairly and quickly. Any dispute that cannot be resolved informally will be subject to the jurisdiction of the competent courts of [Owner to confirm: city or province].

21. Changes to these terms

We may update these terms from time to time. Changes apply to orders placed after the updated terms are published on this page.

22. Contact information

For questions about these terms, contact us at khaasbyjannat@gmail.com.