Customer Care

Shipping & Delivery

Last updated November 3, 2026

We want every gift to arrive looking as beautiful as when it left us. This page explains how delivery works.

Where we deliver

We deliver within Pakistan to the areas available at checkout. If your address is outside our delivery areas, no shipping option will be shown at checkout. [Owner to confirm: cities or regions served.]

Shipping methods and rates

The shipping methods and charges available for your address are calculated automatically at checkout, based on your delivery location and order. You will always see the shipping charge before you place your order. [Owner to confirm: any free-shipping threshold — only mention one here if it is configured in WooCommerce.]

Order processing

Orders are prepared after they are confirmed (and, for advance-payment methods, once payment is received). Orders placed on weekends, public holidays or during busy festive periods such as Eid may take longer to prepare. [Owner to confirm: usual preparation time and working days.]

Delivery estimates

Any delivery times we share are estimates based on your location and the courier’s usual service. They are not guaranteed. [Owner to confirm: typical delivery estimates by area.]

Personalized gifts

Personalized and customized gifts are prepared especially for you and may need additional preparation time before dispatch. Please order in good time for important dates.

Accurate delivery details

Please enter a complete address, including house or flat number, street, area, city and a landmark if helpful, and a phone number on which the recipient can be reached. If a delivery fails because of incorrect details or because the recipient cannot be reached, re-delivery may incur an additional charge.

Delays and courier issues

Occasionally, deliveries may be delayed by weather, public holidays, high seasonal demand or courier operations. If your order is delayed, we will do our best to keep you informed and help resolve the issue with the courier.

Damaged parcels

If the outer packaging looks damaged at delivery, please take photos before opening it if possible. If the contents are damaged, contact us promptly with your order number and photos, as explained in our Returns & Refunds policy.