Returns & Refunds

We take care in preparing every gift. If something is not right with your order, we are here to help.

Eligibility for returns

Because many of our products are gifts, personalized items, beauty products or perishable treats, change-of-mind returns may be limited. [Owner to confirm: whether change-of-mind returns are accepted, for which products, within how many days, and in what condition (unused, original packaging).]

Incorrect items

If you receive an item that is different from what you ordered, please contact us promptly with your order number and photos. We will arrange a suitable solution, such as sending the correct item or providing a refund.

Damaged items

If your order arrives damaged, please contact us with your order number and clear photos of the item and the packaging. [Owner to confirm: the period within which damage must be reported.]

Defective products

If a product is faulty, please contact us with a description of the fault and photos or a short video where possible. After reviewing it, we will offer a repair, replacement or refund as appropriate and in line with applicable law.

Personalized products

Personalized items are made using the details you provide and cannot usually be resold. They are therefore not eligible for change-of-mind returns, but they are covered if they arrive damaged, defective, or personalized differently from the details you submitted.

Beauty products and hygiene

For hygiene reasons, beauty and cosmetic products that have been opened, used, or had their seal removed cannot be returned unless they are faulty or incorrect.

Perishable items

Chocolates, treats and other perishable items cannot be returned unless they arrive damaged, spoiled or incorrect.

Refund methods

Approved refunds are issued using an appropriate method, such as the original payment method where possible or bank transfer for cash-on-delivery orders. [Owner to confirm: refund methods offered, whether shipping charges are refunded, and the usual processing time.]

How to request help

Contact us at khaasbyjannat@gmail.com with your order number, a short description of the issue, and clear photos or a video. Please keep the item and its packaging until we have reviewed your request. [Owner to confirm: whether items must be sent back, and who pays return shipping.]

Your rights

Nothing in this policy affects any rights you have as a consumer under the laws of Pakistan.