Customer Care

Shipping & Delivery

Last updated November 3, 2026

We want every gift to arrive looking as beautiful as when it left us. Here is how delivery works.

Where we deliver

We deliver all across Pakistan through trusted courier partners. We do not ship internationally at the moment.

Delivery charges

Within Punjab and Islamabad: Rs 150 per order.
Rest of Pakistan: Rs 200 per order.

The delivery charge for your address is shown at checkout before you place your order.

Order processing

Orders are usually prepared within 1–2 working days after we confirm them (for advance payments, after the payment is confirmed). Orders placed on Sundays, public holidays or during busy seasons such as Eid and wedding season may take a little longer.

Personalized gifts

Personalized and customized gifts are made especially for you and usually need 2–3 working days before dispatch. Preparation starts once the 20–30% advance payment has been received through JazzCash or Easypaisa. Please order early for important dates.

Delivery times

Major cities: usually 2–3 working days after dispatch.
Other areas: usually 3–5 working days after dispatch.
Rawalpindi and Islamabad: next-day delivery is often possible for ready-made gifts — message us on WhatsApp to check.

We do not offer same-day delivery. Delivery times are estimates based on the courier’s usual service and are not guaranteed.

Payment on delivery

For Cash on Delivery orders, please keep the exact amount ready for the courier. Cash on Delivery orders above Rs 3,000, and orders with personalized gifts, need a 20–30% advance by JazzCash or Easypaisa before dispatch; the rest is paid on delivery. If a COD parcel is refused without a valid reason, future orders can only be placed with full advance payment.

Accurate delivery details

Please enter a complete address — house or flat number, street, area, city and a nearby landmark — and a phone number on which the recipient can be reached. If a delivery fails because of incorrect details, or because the recipient cannot be reached, re-delivery charges will apply.

Delays and courier issues

Occasionally deliveries are delayed by weather, public holidays, high demand or courier operations. If your order is delayed, we will keep you informed and follow up with the courier on your behalf.

Damaged parcels

Please record a video while opening your parcel. If anything is damaged, missing or incorrect, contact us within 48 hours of delivery with your order number and the unboxing video, as explained in our Returns & Refunds policy.