Help Centre
FAQs
Quick answers to the questions we hear most. If you need anything else, we are always happy to help through our Contact page.
How do I place an order?
Browse the shop, open the gift you like, choose any available options and select Add to Cart. When you are ready, open your cart, select Proceed to Checkout, enter the delivery details and choose a payment method to place your order. You will see an order confirmation once it has been placed.
Can I personalize my gift?
Many of our gifts can be personalized. When a product offers personalization, you will see a “Personalize your gift” section on its page with the options available for that specific gift — such as a recipient’s name, a personal message, an occasion, or a ribbon or product colour. Products without that section are not personalizable.
Can I add a gift message?
Yes, on products that offer a personal message or gift note. Type your message in the field on the product page before adding the gift to your cart. Your message is shown in your cart and on your order so you can check it. Please check spelling carefully, as personalized details are prepared exactly as entered.
How can I check my order?
If you created an account at checkout, sign in to My Account to see your orders and their status. You will also receive order emails at the address you provide. For any other questions about an order, contact us with your order number.
What payment methods are accepted?
We currently accept Cash on delivery, EasyPaisa/Jazzcash. The options available for your order are always shown at checkout.
How are shipping charges calculated?
Shipping charges and available delivery options are calculated at checkout based on your delivery address and the items in your cart. You will see the exact charge before you place your order. See Shipping & Delivery for more details.
Can I change my order after placing it?
Please contact us as soon as possible with your order number. We will do our best to help, but changes may not be possible once an order has been prepared, personalized or dispatched.
What if I receive a damaged product?
We are sorry if that happens. Please contact us promptly with your order number and clear photos of the item and its packaging so we can review it and help. See Returns & Refunds for details.
Can I send a gift directly to someone else?
Yes. At checkout, enter the recipient’s name, delivery address and a reachable phone number as the shipping details, and your own details for billing. Please make sure the recipient’s address and phone number are complete and correct.
How do I contact customer support?
You can reach us through our Contact page. Please include your order number if your question is about an existing order.